Frequently Asked Questions

Here are some FAQ's from some of our customers, that you might find useful

Where do you operate?

Our services are available within the Coventry & Warwickshire area.

Don't cemeteries maintain graves?

Most cemeteries and churchyards offer little more than the mowing of lawns around graves, and rough edging. They do not have the resources to trim and inspect each individual memorial. The ultimate responsibility for maintaining the grave rests with the family and friends not with the cemetery, since the families purchase the gravesite for their loved ones.

How can I order services?

You may complete our ‘Contact form’ located on our ‘Contact us’ page. Alternatively, you can call us on 07970845635. 

How do I pay for services?

You may pay by:

  • Cheque
  • Standing Order
  • Cash

    You can pay in one lump sum or spread the cost monthly.

When will I receive confirmation of my order?

Once you have confirmed what services you would like, we will arrange a home visit with yourself and complete relevant paperwork, or we can send you your confirmation via email.

When will the services be performed?

We will schedule the work once we have met with you. We do require at least ten working days before we can make our first visit to the grave. Therefore, if you choose our SeasonCare, Season Care Plus or MonthlyCare packages, we will endeavor to fulfill any special day visits, but these cannot be guaranteed if they fall within these first ten days. All grave tending’s are undertaken Monday to Sunday. If you choose our SeasonCare Plus or MonthlyCare package, tending will be completed no more than two days before your chosen date.

How will I know that the services have been completed?

We will notify you by email or post and provide a photograph as proof that work has been completed.

What is your service guarantee?


At Hands of Stone, incomplete service is unacceptable. If you are not pleased for any reason, please contact us and we will correct the issue. Please understand that occasionally the condition of the grave may be correctable only as a major restoration project.

Contact Hands of Stone

Call Hands of Stone on 07970845635 or 07590108884 today!

Contact Form

Contact us by email using the form below.

 

contact form.